Peran Expert Prescriber dan Problem Solving Process Facilitator Humas Pemprov Kalsel dalam Melayani Informasi Publik
Abstract
This study focuses PR government that has a function as an expert Presciber and Problem Solving Process Facilitator in strengthening the Government Relations function itself. This research was conducted with a qualitative approach with descriptive case study method, this research was conducted at the office of the Public Relations Bureau of the Regional Secretariat of South Kalimantan Province. Last data collection techniques dept interviews using a semi-structured interview, Determination Key Person who used informants in this study taking into-hatikan level of concordance (relevance) between the position / positions and Keter-informant involvement in the process of public information disclosure. The results showed the PR Bureau does not fulfill the role as an expert prescriber in the activities he does. Meanwhile, the role of problem solving process facilitator nothing visible in the PR Bureau, this is because the PR Bureau has not run verification and inventory information to be discussed by senior management. Suggestion of this study Public Relations Bureau of South Kalimantan province can utilize the human resources that already exist to have the ability to perform tasks as a public relations major government and PPID in South Kalimantan province, given the uneven coordination between the Bureau of Public Relations section. The next PR Bureau should be possible to plan a program of activities and their sustainable strategies for the acceleration of public disclosure.
Keywords: Public Relations, Government, Expert prescriber, Problem Solving Facilitator precess
ABSTRAK
Penelitian ini menitikberatkan Humas pemerintah yang memiliki fungsi sebagai expert Presciber dan Problem Solving Process Facilitator dalam menguatkan fungsi Humas Pemerintah itu sendiri. Penelitian ini dilakukan dengan pendekatan kualitatif dengan metode studi kasus deskriptif, Penelitian ini dilakukan di kantor Biro Humas Sekretariat Daerah Provinsi Kalimantan Selatan. Teknik pengumpulan data terakhir yakni wawancara mendalam dengan menggunakan wawancara semi terstruktur, Penentuan Key Person yang dijadikan narasumber dalam penelitian ini dengan memper-hatikan tingkat kesesuaian (relevansi) antara kedudukan/ jabatan dan keter-libatan informan dalam proses keterbukaan informasi public. Hasil penelitian menunjukan Biro Humas tidak memenuhi peran sebagai expert Prescriber dalam kegiatan yang dilakukannya. Sementara itu peran problem solving process facilitator tidak ada terlihat pada Biro Humas, hal ini dikarenakan Biro Humas belum menjalankan kegiatan verifikasi dan inventarisasi informasi untuk didiskusikan oleh pimpinan tingkat atas. Saran penelitian ini Biro Humas Provinsi Kalimantan Selatan dapat memanfaatkan sumber daya manusia yang sudah ada untuk memiliki kemampuan menjalankan tugas sebagai Humas pemerintah maupun PPID utama di Provinsi Kalsel, mengingat tidak meratanya koordinasi antar bagian pada Biro Humas. selanjutnya Biro Humas harus segera mungkin merencanakan program kegiatan beserta strategi-strategi yang berkesinambungan untuk percepatan keterbukaan informasi publik.
Kata Kunci: Humas, Pemerintah, Expert Prescriber, Problem Solving Process Facilitator
Downloads
References
Trisulo, E., 2014. Perlunya Grand Design Keterbukaan Informasi Publik, [online] 04 Februari. Tersedia di: <http://www.komisiinformasi.go.id/news/view/perlunya-grand-design-keterbukaan-informasi-publik>
Dia, 2015. Tak Ada Data Gagal Lelang. Banjarmasin Post, [online] 9 Januari. Tersedia di: <http://banjarmasin.tribunnews.com/2015/01/09/tak-ada-data-gagal-lelang>
Anon, 2015. Menutupi Informasi Pulik. Banjarmasin Post, [online] 10 Januari. Tersedia di:
tribunnews.com/2015/01/10/menutupi-informasi-publik>
Kemendagri, 2013. Rekapitulasi SK PPID Provinsi Se-Indonesia. [pdf] Kementerian Dalam Negri. Tersedia di: <http://www.kemendagri.go.id/ media/filemanager/2013/10/01/p/p/ppid_prov_se_indonesia.pdf>
Kominfo, 2014. Rekapitulasi Pejabat Pengelola Informasi dan Dokumentasi (PPID) Pada Badan Publik Negara. [pdf] Kementerian Komunikasi dan Informatika. Tersedia di: < https://ppidkemkominfo.files.wordpress.com/2014/07/tabel-rekap-ppid-per-1-juli-2014.pdf>
Welkinson, D., 2012. Peran Humas Dewan Perwakilan Rakyat Republik Indonesia Dalam Upaya Implementasi Undang-Undang No.14 Tahun 2008 Tentang Keterbukaan Informasi Publik. Sarjana. Universitas Indonesia. Tersedia di: <http://lib.ui.ac.id/file?file=digital
/20289266-S-David%20Welkinson.pdf>
Hidayati, T., 2014. Peran Humas Dalam Implementasi Undang-Undang Nomor 14 Tahun 2008 Tentang Keterbukaan Informasi Publik di Badan Publik (Studi Kasus Pada Badan Pemeriksa Keuangan RI). Sarjana. Universitas Gadjah Mada. Tersedia di: < http://etd.repository.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=69733>
Creswell, J. W., 2003. Research Design: Qualitative and Quantitative Approaches. Penerjemah oleh Budiman, A., Hasbroto, B., dan Chryshnanda. Jakarta: KIK Press.
Lee, M., Neeley, G., Steward, K., 2012. Practice of Government Public Relations. London: CRC Press.
Yin, R. K. 2014. Studi Kasus: Desain dan Metode. Jakarta: Raja Grafindo Persada
Botan, Carl H, Vincent, Hazleton. 2009. Public Relations Theory II. New Jersey: Lawrence Erlbaum Associates, Inc, Publishers
Boundreaux, Jill. 2005. A Quantitative Assesment of Public Relations Practitioners Perceptions of their Relationship with the Organization they Represent. Graduate Theses & Dissertations: University of South Florida
Castelli, Joelle Wiley. 2007. A Quantitative Assesment of Government Public Relations Practitioners Role & Public Relations Model Usage. Graduate Theses & Dissertations: University of South Florida
Chen, Ni. 2009. ‘From Propaganda to Public Relations: Evolutionary Change in the Chinese Government’. Asian Journal of Communication, 13:2, 96-121
Cucciniello, M & Nasi, G. 2014. ‘Transparency for Trust in Government, How Effective is Formal Transparency?’. International Journal of Public Administration, 13-37,911-921
Cutlip, Scott M., Allen H. Center, dan Glen M. Broom. 2006. Effective Public Relations. Edisi Kesembilan. Terjemahan. Jakarta: Kencana
Dozier, D. M & Broom,G.M. 1995. Evolution of the manager role in public relations practice. Journal of Public Relations Research, 7(1), 3-26
Dozier, D. M., Grunig, L. A., & Grunig, J. E. (1995). The manager’s guide to excellence in public relations and communications management. Mahwah, NJ: Lawrence Earlbaum Associates, In
Graham, Melissa. 2014. ‘Government Communication in the Digital Age: Social Media’s Effect on Local Government Public Relations’. Public Relations Inquiry, Vol.3 (3)
Grunig, J. E. 2001.The Role of Public Relations in Management and it’s Contribution to Organizational & Societal Effectiveness. Speech Delivered in Taipe, Taiwan (http://www.instituteforpr.org/wp-content/uploads/2001_PRManagement.pdf)
Grunig, J.E. & Hon, L. 1999. Guidelines for measuring Relationships in Public Relations. The Institute for Public Relations (http://www.instituteforpr.org/wp-content/uploads/Guidelines_Measuring_Relationships.pdf)
Kelleher, Tom. 2001. ‘Public Relations Roles & Media Choices’. Journal of Public Relations Research, 13 (4), 303-320
Kriyantono, Rachmat. 2006. Teknik Praktis Riset Komunikasi. Jakarta: Kencana Prenada Media Group
Laskin, Alexander. 2009. ‘The Evalution of Model of Public Relations : an Outsider’s Perspective’. Journal of Communication Management Vol. 13 No.1, 37-50
Lee, Mordecai. 2009. ‘The Return of Public Relations to the Public Administration Curriculum?’. Journal of Public Affairs Education Vol. 15(4), 515-533
Lee, M, Neeley, G, Steward, K. 2012. Practice of Government Public Relations. London: CRC Press
Liu, B. F, Horsley, J, S. 2007. ‘The Government Communication Decision Wheel: Toward a Public Relations Model for the Public Sector’. Journal of Public Relations Research, 19:4,377-393
Liu, B. F, Horsley, J, S, Levenshus, A, B. 2010. ‘Government and Corporate Communication Practices : do the Differencies Matter?’. Journal of Applied Communication Research, 38:2, 189-213
Moleong, Lexy. 2005. Metodologi Penelitian Kualitatif. Bandung: Remaja Rosda Karya
Moss, D, Newman, A, Desanto,B. 2005. ‘What do Communication Managers do? Defining & Refining the core Elements of Management in Public Relations/ Corporate Communication Context’. Journal J & MC Quarterly, Vol.82, No.4
Narendra, Pitra. 2008. Metodologi Riset Komunikasi : PanduanUntuk Melaksanakan Penelitian Komunikasi. Yogyakarta: BPPI & PKMBP
Putra, I Gusti Ngurah. 1999. Manajemen Hubungan Masyarakat. Yogyakarta: UAJ Yogayakarta
Putra, I.Gusti Ngurah. 2004. Public Relations Untuk Pemerintah Daerah: Tantangan Baru dalam Alam Demokrasi. Dalam Koalisi Dominan: Refleksi Kritis Atas Peran dan Fungsi Public Relations Dalam Manajemen. Jakarta: BPP Perhumas
Vos, M. & Westerhoudt, E. (2008), 'Trends in Government Communication in The Netherlands'. Journal of Communication Management, Volume 12, Issue 1, pp. 18‐29
Yin, R. K. 2014. Studi Kasus: Desain dan Metode. Jakarta: Raja Grafindo Persada
For Bahasa Indonesia can be read here: Mengakui Pernyataan Hak Cipta
Authors who publish with this journal agree to the following terms:
Copyright on any article is retained by the Journal
- Author grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this;
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal;
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work;
- Every accepted manuscript should be accompanied by Copyright Transfer Agreement (CTA), prior to the article publication. CTA can be downloaded here;
